Occupational Health, Safety & Environment Training Consultants LLC. (Hereinafter referred to as `ohset`) is dedicated to providing a quality service at all times to all of its customers (learners) and committed to dealing with all formal complaints in a fair and timely manner.

With regards to internationally accredited courses, any person not satisfied with ohset`s services can make a complain about the examination and / or assignment result and must do so by sending an email to info@ohsetraining.com within 14 days of the matter arising. Ohset, upon receiving the formal complaint email, will respond to the person making the complaint within 48 business hours stating that the complaint has been received and it is under investigation.

Complaints must be supported by background information to substantiate the complaint. This background information can be attached to the email and must include at least.

-        details of the issue leading to the complaint

-        date(s) when the issue occurred

-        venue/location

-        complainants full name and contact details

-        student ID

-        a scanned copy of student`s work

-        details of the consequences resulting from the issue and the remedy being sought

The findings of the investigation will be shared with the student in writing within 14 working days following the receipt of the complaint. The collected information will be used only for the purposes of the investigation and for ensuring improvements are made for future matters.

Appeals

All NEBOSH students can appeal directly to NEBOSH should they not be satisfied with the outcome of the course provider by emailing info@nebosh.org.uk .